At Born Arrow, we want your order to reach you safely and for you to feel confident shopping with us. Many of our products are specially prepared or printed to order, so please allow time for both order processing and delivery.

Shipping

Order Processing

Most Born Arrow products are prepared to order. Please allow approximately 3–5 working days for your order to be processed and prepared for dispatch.

Working days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking information where applicable.

Please remember that delivery times are in addition to our 3–5 working day processing time.

 

 

UK Delivery

UK orders are normally sent using a tracked service with Royal Mail, Evri or DPD, depending on the size, weight and requirements of your order.

Estimated delivery times after dispatch are:

- Standard Tracked Delivery: approximately 2–5 working days

- Express Tracked Delivery: approximately 1–3 working days

- DPD Next Working Day: approximately 1 working day where available

Delivery to some locations, including the Scottish Highlands and other remote areas, may take longer.

The delivery options and applicable charges available for your order will be displayed at checkout.

International Delivery

We also ship Born Arrow products internationally.

Estimated delivery times after dispatch vary depending on the destination and delivery service:

- Europe: approximately 2–21 working days, depending on the service selected

- United States: approximately 3–7 working days

- Canada: approximately 5–21 working days

- Other international destinations: approximately 2–21 working days depending on destination and courier

International orders may be delivered by Royal Mail, USPS, DPD, DHL or another appropriate delivery partner.

The available shipping options, estimated costs and services for your destination will be shown at checkout.

Please be aware that international orders may occasionally experience delays due to customs or local delivery networks.

Tracking Your Order

Where tracking is available, your tracking information will be included in your dispatch confirmation email.

Please allow some time after receiving your dispatch email for the tracking information to become active on the courier's system.

Delivery Estimates

All delivery times are estimates and begin after your order has been processed and dispatched.

For example, if an item has a 3–5 working day processing time and your selected delivery service takes approximately 2–5 working days, your total estimated time from placing the order to delivery may be approximately 5–10 working days.

Although we work hard to ensure orders arrive within the estimated timeframe, delivery dates cannot always be guaranteed. Delays caused by couriers, customs, severe weather, busy seasonal periods or circumstances outside our control may occasionally occur.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

We also recommend checking with members of your household, neighbours or your local delivery office in case the parcel has been left in a safe place or delivery has been attempted.

If you still cannot locate your parcel, please contact Born Arrow and we will investigate the delivery with the courier or fulfilment partner.

Please report missing orders to us as soon as possible and no later than 60 calendar days from dispatch.

Incorrect Delivery Address

Please check your delivery details carefully before completing your order.

If you notice an error in your address, contact us as soon as possible. Because orders can enter production shortly after being placed, we cannot guarantee that an address can be changed once processing has begun.

If an order is returned to us or our fulfilment partner because an incorrect or incomplete address was provided, or because delivery could not be completed, additional postage charges may apply before the order can be resent.