Returns & Refunds

We want you to be happy with your Born Arrow purchase. Your return options depend on the type of product you have ordered and the reason for the return.

For eligible non-personalised items, you may request a return within 14 days of receiving your order.

To start a return, please contact Born Arrow before sending anything back. Once your return has been approved, we will provide you with the return instructions and return address.

Items must be returned unused, unworn, unwashed and in their original condition. Once you have notified us of your return, the item should be sent back within 14 days.

Unless the item is faulty, damaged, incorrect or not as described, you will be responsible for the cost of returning it.

 

Personalised & Custom-Made Products

Because personalised products are created specifically for you, personalised and custom-made items cannot normally be returned, exchanged or refunded if you change your mind.

This includes products personalised with:

- Names or initials

- Custom text or messages

- Customer-uploaded photographs or images

- Logos or artwork supplied by the customer

- Other designs or personalisation created to your specifications

Please check your personalisation, spelling, design, size and other order details carefully before completing your purchase. We cannot normally offer a refund or replacement where incorrect information, artwork or sizing has been supplied or selected by the customer.

What if there is a problem with my personalised item?

If your personalised item arrives faulty, damaged, incorrectly printed, not as described, or the personalisation does not match the details you submitted with your order, please contact Born Arrow as soon as possible.

Please provide your

- Your order number

- A brief description of the problem

- Clear photographs showing the fault, damage or incorrect item

 We will review your request and, where appropriate, arrange a replacement, refund or other suitable resolution.

Please do not return a personalised product without contacting us first, as we will provide you with the appropriate instructions.

 

Faulty, Damaged or Incorrect Items

If your Born Arrow order arrives faulty, damaged, misprinted or you receive the wrong item, please contact us as soon as possible.

Please provide:

- Your order number

- A brief description of the problem

- Clear photographs showing the fault, damage or incorrect item

Once we have reviewed the issue, we will arrange an appropriate replacement, refund or other resolution in accordance with your consumer rights.

Please do not send a faulty item directly to the manufacturer, printer or fulfilment provider unless Born Arrow specifically asks you to do so. Born Arrow is your point of contact for your order.